Customer Feedback

All feedback Emails received will be placed here.
We do however note that we may not be able to place the whole of the feedback here and may need to edit - if we do we will show that this has been done:

21st March 2017

Just a wee note to thank you very much for the prompt and excellent service. The panel arrived on Wednesday morning and I am very happy with it. I would have no hesitation in using your company again.

DC TILLICOULTRY

10th March 2017

"I have received my order.
Many Thanks to you for your prompt envoice and professionalism."

PE France

17th January 2017

..Thank you so much for sending the Alphabet Toss fabric, I got it on Friday ... and it's perfect..I can't thank you enough for letting me swap. Outstanding customer service.

6th January 2017

..very impressed how quickly it arrived. Thank you

5th January 2017

Thank you so much for my order received today. I was most impressed with the speed I received this and will definately be using your services again ..

6 Mar 2013

Hello
many thanks for my wool which arrived in record time today.

marvellous service I will certainly order from you again.

regards C H

21 Feb 2013

The Deco Dance fabrics arrived the very next day, thank you for being so prompt
the fabrics are lovely. Best wishes, see you in Malvern

GM

7 Feb 2013

Hi Marilyn
Just to say thank you for very prompt delivery, just found you, wasn't totally sure that I had ordered the correct fabric, but I had, will add you to my favourites. Thanks! - YC

6 Feb 2013

Thank you and what a fantastic service adjusting the postage price - amazing!

T M

14 Nov 2012

Dear Marilyn

I am in receipt of the above mentioned order.

Though I am very pleased with the quality of the material. I was disappointed to see that I have been charged £.5.60 for shipping, but according to the franked postage of the package it was only £2.36. I really feel that this is rather an overcharge.

I would be interested to hear your comments on this matter.

Regards ST


I am pleased the quality of goods received still meets your satisfaction, however I was dismayed to hear you were not happy with the postal charges. We do add on a small amount for packaging etc, however £5.60 does seem rather excessive. I have reviewed your order, our postal charges and the weight of the goods on our website. I note that your order very nearly reached our free postage criteria, I have therefore refunded you your postal charges as a gesture of goodwill and to thank you for bringing this to my notice.

On this occasion I have found some disparity between weight and postal charges on a few items. The postal service changed all of their weight bandings and charges earlier in the year, when our system calculates the charges it adds the weights of the fabrics together and calculates the postal charge. What has happened with your order a couple of the fabrics had the wrong weight down which pushed your order over the first banding and you were charged at a higher rate. We give our parcels to a third party to frank and we get the bill later. I am in the process of correcting this problem and thank you again for bringing this to my attention. I should have this sorted in a few days. I will continue to review the charges on our website to ensure they are as accurate as possible and will check all postal charges prior to posting until the situation is fully rectified. I hope this meets with your satisfaction and you will continue to shop with us.